At Aqua Adventure Shop, we’re passionate about getting you out on the water with the best gear possible. Whether you’re into foiling, kitesurfing, SUP, or kayaking, we want your experience with us to be as smooth as the water on a perfect windless day.

Shipping Information

Order Processing

We know you’re eager to hit the waves, so we process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
    • Best for when you need your gear quickly
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
    • Great option if you’re planning ahead for your next water adventure

Note: We ship worldwide except to certain Asian countries and remote locations. Please contact us if you’re unsure about delivery to your area.

Returns & Exchanges

We stand behind our water sports equipment and want you to be completely stoked with your purchase. If something isn’t right, here’s how we make it easy:

Return Basics

  • Return window: 15 days from delivery date
  • Refund processing: 3-5 business days after we receive your return
  • Exchanges: Free size/color exchanges when available
  • US customers: Prepaid return label provided

4-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Subject: Return Request – Order #[Your Order Number]
  • Email body should include:
    • The product name and size/color (if applicable)
    • Reason for return
    • Whether you want a refund or exchange

Step 2: Receive Return Instructions

Within 24 hours (weekdays), we’ll email you:

  • A prepaid return label (US customers) or international return address
  • Special instructions if returning large items like SUP boards or windsurfing equipment

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with tags attached
  • All original packaging is included (especially important for foils and boards)
  • Use the provided return label or our specified shipping method
  • For protection, use a trackable shipping service

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 2 business days if the replacement item is in stock
  • You’ll receive email confirmation when processed

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Changing Ponchos & Robes: Due to personal hygiene considerations
  • Junior Wetsuits: All seasons (Summer, Winter) and rash vests
  • Personalized/Custom Items: Any products modified to your specifications
  • Used Equipment: Items showing signs of wear or water exposure

Special Considerations for Water Sports Gear

We understand the unique nature of our products:

  • Large Items (SUP Boards, Windsurf Boards): May require special shipping arrangements – contact us before returning
  • Foils & Kites: Must be returned in original protective packaging to prevent damage
  • International Returns: Customers outside the US are responsible for return shipping costs and any customs fees

Need Help With Your Order?

Our team of water sports enthusiasts is here to help! Contact us at:

We aim to respond to all inquiries within 24 hours to get you back on the water as quickly as possible!