At Aqua Adventure Shop, we want you to be completely satisfied with your water sports gear. If you’re not happy with your purchase, our flexible returns policy makes it easy to exchange or return items within 15 days of receiving your order.

Quick Policy Overview

  • Return Window: 15 days from delivery date
  • Return Method: Prepaid return label available for US customers
  • Refund Processing: 3-5 business days after we receive your return
  • Exchanges: Free size/color exchanges when available
  • Non-Returnable Items: See section below

Easy 4-Step Return Process

Step 1: Initiate Your Return

Start your return by emailing our customer service team at [email protected] with the following information:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Hello Aqua Adventure Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– Product Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Please specify]

Please advise on next steps.

Best regards,
[Your Full Name]

Step 2: Receive Return Instructions

Within 24 hours (excluding weekends), we’ll email you:

  • A prepaid return label (for US customers)
  • International return address (for non-US customers)
  • Special instructions if returning large items like SUP boards or windsurfing equipment

Step 3: Package and Ship Your Return

Please ensure:

  • Items are in original condition with tags attached
  • All original packaging is included (especially important for foils and boards)
  • Use the provided return label or our specified shipping method
  • For your protection, we recommend using a trackable shipping service

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return:

  • Refunds: Processed within 3-5 business days to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Exchanges: Shipped within 2 business days if the replacement item is in stock
  • You’ll receive email confirmation when your refund/exchange is processed

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Changing Ponchos & Robes: Due to personal hygiene considerations
  • Junior Wetsuits: All seasons (Summer, Winter) and rash vests
  • Personalized/Custom Items: Any products modified to your specifications
  • Used Equipment: Items showing signs of wear or water exposure

Special Considerations for Water Sports Gear

We understand the unique nature of our products:

  • Large Items (SUP Boards, Windsurf Boards): May require special shipping arrangements – contact us before returning
  • Foils & Kites: Must be returned in original protective packaging to prevent damage
  • International Returns: Customers outside the US are responsible for return shipping costs and any customs fees

Need Help With Your Return?

Our team of water sports enthusiasts is here to help! Contact us at:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM PST

We aim to respond to all return inquiries within 24 hours to get you back on the water as quickly as possible!